Return Policy

Return Policy

Oh My Stone Jewelry - 14-Day Return Policy

At Oh My Stone, we take great pride in crafting exquisite natural stones and pearl jewelry that you'll love. However, we understand that sometimes things don’t work out as expected. To ensure your complete satisfaction, we offer a 14-day return policy for all our products. Please review the details below to make your return process smooth and hassle-free.

Eligibility for Returns

  • Time Frame: Returns must be initiated within 14 days from the date of purchase.
  • Condition: Items must be returned in their original, unworn, and undamaged condition, along with all original packaging, certificates, and tags.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

  • Custom or personalized items
  • Gift cards
  • Items marked as "Final Sale" at the time of purchase

How to Initiate a Return

  1. Contact Us: Before returning any item, please contact our customer service team at shopohmystone@gmail.com or 860-615-9183 to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
  2. Packaging: Securely package the item in its original packaging. Include all original documentation and the RA number.
  3. Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at shopohmystone@gmail.com or 860-6159183.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

For any questions regarding our return policy, please reach out to our customer service team at:

We appreciate your business and are committed to ensuring your complete satisfaction with Oh My Stone. Thank you for choosing us for your unique natural stones and pearl jewelry needs!